My brother and his asian wife had a typical, frustrating experience with TSA (the security agency for airports in the USA) this week. TSA is renowned for their unprofessional, uneducated, bigoted staff. I've had several miserable experiences myself. In fact, in any trip to or from the USA, the worst leg is always the one in the USA--no matter how many other stopovers there are in developing countries (and communist ones too for that matter).
In his words:
"So, yesterday, we dropped off my wife's aunt and uncle at the airport. We walked up to the security line to translate for them if there were any questions. The guy saw that her aunt and uncle couldn’t speak English. He said, “Hey, you can get a pass so you can go to the gate with them… Go back out, and go to a ticket counter and ask for a pass.” We didn’t understand exactly. After a while, he opened the gate and said, “just go through here… and tell them that Jimmy said it was OK.” So, we thought he was letting us go without the pass. We stood in line with them until they got to the security check where they have to take their stuff off and go through the metal detectors. We stood back away from the detectors so it was clear that we weren’t trying to go through. The woman working the detector asked (more like yelled) my wife and I if we were traveling. We said “No… we are their translators.” She said, “Well, then you got to go, you CAN NOT be here.”. We said, “Jimmy said we could come here… We are leaving…” We stood there for a minute making sure they didn’t get flagged. The woman stopped the line from moving and said, “I don’t know who Jimmy is, you got to go.” So we turned around and left. This other TSA bitch came up to my wife and said, “What’s with your attitude?! Why are you giving me an attitude!?” My wife was shocked, she hadn’t said or done anything, it was me (but I didn’t have an attitude when I said stuff). I said to the woman, “Ma’am, we are leaving, like we were told… Jimmy told us we could come through, it was a mistake… we are leaving.” Then she turns to me, “I wasn’t talking to you…” Then she says to my wife, “Drop your attitude… I need your license.” My wife replies, “Are you a police?” The woman got really pissed. I said, “Dear, she is…” The woman turns to me, “Sir, why are you talking, I said I wasn’t talking to you… Now, I need your license too!” I said, “I am her husband, I am helping her, and you.” She started walking. She walked over to “Jimmy”. He explained what happened, that we must have mis-understood what he was saying (apparently, there was a door we were supposed to go through, to get out to the terminal). The woman was irritated because she realized there wasn’t anything she could do to us. She takes us to the door and says to my wife, “Ma’am, when someone in uniform comes up to you, you do what they tell you. You don’t ask them questions, and you DON’T give them an attitude.” I said, very calmly, “Ma’am, she is not a native English speaker, you people need to have more patience and act more professionally when dealing with foreigners.” She walked away and yelled back, “YOU people, with your bad attitudes.” I yelled back, Ma’am, we don’t need that from you, that is not professional."
... of course the fact that "Jimmy said it's OK" alone is enough to get you through security checkpoints is not very reassuring either...